John S. Oakland Related books Statistical Process Control Butterworth-Heinemann • 1996 Statistical Process Control Butterworth-Heinemann • 1999 Statistical Process Control Taylor & Francis Group • 2007 Total organizational excellence Butterworth-Heinemann • 1999 Total Quality Management: Text and Cases (Contemporary Business Series) Butterworth-Heinemann • 2000 Total Quality Management: The Management of Change Through Process Improvement Butterworth-Heinemann • 1995