Richard Y. Chang ; P. Keith Kelly
Related books
- Improving Through Benchmarking : A Practical Guide to Achieving Peak Process Performance (Quality Improvement Ser.)
- Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction (Quality Improvement)
- Step-By-Step Problem Solving
- Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (And Stay) Solved (And Stay Solved)