Darlene E. Weingand Related books Customer Service Excellence: A Concise Guide for Librarians (Ala Editions) Amer Library Assn • 1997 Future-Driven Library Marketing Amer Library Assn • 1998 Managing Today's Public Library: Blueprint for Change Libraries Unltd Inc • 1994 Marketing/Planning Library and Information Services: Libraries Unltd Inc • 1999