Sam Deep ; Lyle Sussman Related books Act on It! Solving 101 of the Toughest Management Challenges Basic Books • 2000 What to Ask When You Don't Know What to Say: 555 Powerful Questions to Use for Getting Your Way at Work Simon & Schuster • 1993 What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses, Employees, Co-Workers, and Customers Basic Books • 1991