Ron Zemke Related books Computer-literacy needs assessment Addison-Wesley • 1985 Figuring Things Out: A Trainer's Guide to Needs and Task Analysis Perseus Books • 1982 Taking Care of Business: One Hundred One Ways to Keep Your Customers Back (Without Whining, Groveling Or Giving Away the Store) Human Resource Development Pr • 1991 Working with Jerks [ABRIDGED] [AUDIOBOOK] Simon & Schuster • 1988