Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Jossey Bass Business and Management Series)
Worth buying if: You enjoy management books that connect performance measurement with customer value.
Skip it if: You are looking for a narrative business story rather than a management guide.
Exact edition: Edition shown · ISBN-13 9781555425739. The Amazon link uses this ISBN, so the product page should open to the edition shown here.
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Summary
This 1993 management book examines how staff departments can enhance their value to the customer through performance benchmarking. It belongs to the Jossey-Bass Business and Management Series.
Why this book now
Its focus on measuring internal service value remains relevant whenever organizations reassess what staff departments contribute to customers.
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Best for readers who...
Good fit if you want...
- You enjoy management books that connect performance measurement with customer value.
- You want a focused book on benchmarking staff and support departments.
- You are looking for a narrative business story rather than a management guide.
- You want a recent treatment of benchmarking shaped by today’s technologies and workplaces.
- You only want something with very current references and examples.
Decided it fits?
Exact edition: Edition shown · ISBN-13 9781555425739
Worth buying if: You enjoy management books that connect performance measurement with customer value.
Skip it if: You are looking for a narrative business story rather than a management guide.
Check Amazon for the current price and availability of this exact edition.
Reader guide
Cues to help you decide faster.
Reading commitment
Light Short sit-downs
At 218 pages, this is a focused business read suited to deliberate progress rather than a quick overview.
What stands out here
This record is the 1993 John Wiley & Sons edition in the Jossey-Bass Business and Management Series.
Best way to approach it
Read it as a focused management guide, testing its benchmarking emphasis against how your own staff departments serve customers.
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Exact edition: ISBN-13 9781555425739
Check Amazon for the current price and availability of this exact edition.